سياسة الاستبدال و الإسترجاع

Return and Exchange Policy at Kobra Abayas Exchange Policy: The consumer has the right to exchange the product within 48 hours from the date of receiving the product. The product must be in good condition and not used by the consumer, and the store has the right to inspect the product before exchanging to ensure its condition. The consumer bears the shipping costs if they want to exchange the product. The consumer bears all shipping and delivery costs to the shipping company. To exchange the product, contact us via WhatsApp (order number - replacement model – required size), and a replacement slip will be issued and taken to the nearest branch of the shipping company and handed over to them within 24 hours of issuing the slip. If the product arrives in good condition to the customer, the store is not responsible for any costs related to misuse of the product. If the product arrives with a manufacturing defect or similar, the store will cover all costs. Return Policy: The consumer has the right to return the product within 24 hours from the date of receiving it, and this right expires after 24 hours. The product must be in good condition and not used by the consumer, and the store has the right to inspect the product before returning to ensure its condition. The consumer bears the costs of the return process (shipping fees + payment fees via Tamara or Tabi if paid through Tamara). In case of international return, the consumer bears all shipping and delivery costs to the shipping company. To return the product, contact us via WhatsApp (with the order number), and a return slip will be issued and taken to the nearest branch of the shipping company and handed over to them if the company does not provide a pickup agent. The shipping fee is 50 (from the total order amount, noting that it is the initial shipping fee and the return fee), which will be deducted from the order amount, and the remaining amount will be refunded. The refund will be processed within 7 days after the product is returned, minus the return fees. If the product arrives with a manufacturing defect or similar, the store will cover all costs.